Legal

Privacy Policy

Last updated: December 2024

1. Introduction

Hoolie Software Ltd ("we", "our", or "us") operates Event Wizard. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website eventwizard.app or use our services.

2. Information We Collect

Information you provide: When you contact us through our website, we collect your name, email address, and any message content you submit. If you become a customer, we may collect additional business information necessary to provide our services.

Automatically collected information: We may automatically collect certain information when you visit our website, including your IP address, browser type, operating system, and pages visited. We use Cloudflare for security and performance, which may collect additional technical data.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide customer support
  • Provide, maintain, and improve our services
  • Send you updates about our products and services (with your consent)
  • Protect against fraudulent or illegal activity
  • Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

  • Cloudflare (website security and performance)
  • Mailgun (email delivery)

These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

7. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

  • Access your personal data
  • Rectify inaccurate personal data
  • Request erasure of your personal data
  • Restrict processing of your personal data
  • Data portability
  • Object to processing of your personal data

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website uses essential cookies for security purposes (via Cloudflare Turnstile). We do not use tracking or advertising cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our DPO:

Data Protection Officer
Hoolie Software Ltd
Email: dpo [at] hooliesoftware [dot] co.uk

11. Complaints

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Hoolie Software Ltd
5 South Charlotte Street
Edinburgh EH2 4AN
United Kingdom

Email: privacy [at] hooliesoftware [dot] co.uk